Terms of Service

  1. Contractual Relationship
  2. These terms of service constitute a legally binding agreement (the “Agreement”) between you and Fizioo, a product of Fizioo for healthcare SA with its registered office at 82 Moez Al-dawla – Nasr City – Cario – Egypt. (“Fizioo”, “we”, “us” or “our”), by which expression includes our legal representatives, administrators, and successors-in-interest.

    This Agreement governs your use of the Fizioo application, website, call center, and technology platform (collectively, the “Fizioo Platform”). In many jurisdictions, the right to operate the Fizioo Platform is licensed by Fizioo for healthcare SA. provides you the right to access and use the Fizioo Platform in your jurisdiction.  

    PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE Fizioo PLATFORM. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE Fizioo PLATFORM.

    Your access and use of the Fizioo Platform constitutes your agreement to be bound by this Agreement, which establishes a contractual relationship between you and Fizioo. Fizioo may immediately terminate this Agreement with respect to you, or generally cease offering or deny access to the Fizioo Platform or any portion thereof, at any time for any reason without notice.

    Fizioo may amend this Agreement from time to time. Amendments will be effective upon Fizioo’s posting of an updated Agreement at this location. Your continued access or use of the Fizioo Platform after such posting constitutes your consent to be bound by this Agreement, as amended.

    Fizioo may provide to a claims processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, which may include an accident, involving you and a third party provider and such information or data is necessary to resolve the complaint, dispute or conflict.

  3. The Fizioo Platform
  4. The Fizioo Platform provides a digital network for on-demand physiotherapy and medical emergency services, which functions as a platform where persons who seek for on-demand physiotherapy and medical emergency services at certain location (“Users”) can be matched with service provider (“Provider”). Each User shall create a User account that enables access to the Fizioo Platform. For purposes of this Agreement, the services provided by Providers to Users that are matched through the Fizioo Platform shall be referred to collectively as the “Services”. Any decision by a User to accept Services is a decision made in such User’s sole discretion. Each Fizioo Service provided by a Provider to a User shall constitute a separate agreement between such persons.

    YOU ACKNOWLEDGE THAT FIZIOO DOESN’T PROVIDE SERVICES OR FUNCTION AS A SERVICE PROVIDER OR OWN ANY HEALTHCARE FACILITIES AND THAT ALL SUCH SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTY PROVIDERS WHO ARE NOT EMPLOYED BY FIZIOO FOR HEALTHCARE SA OR ANY OF ITS PALTFORMS.

    License.

    Subject to your compliance with this Agreement, Fizioo grants you a limited, non-exclusive, non-sub-licensable, revocable, non-transferrable license to: (i) access and use the Fizioo Platforms on your personal device solely in connection with your use of the Fizioo Platform; and (ii) access and use any content, information and related materials that may be made available through the Fizioo Platform, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by Fizioo and Fizioo’s licensors.

    Third Party Services and Content.

    The Fizioo Platform may be made available or accessed in connection with third party services and content (including advertising) that Fizioo does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. Fizioo does not endorse such third-party services and content and in no event shall Fizioo be responsible or liable for any products or services of such third-party vendors.

    Fizioo Platform Ownership.

    The Fizioo Platform and all rights therein are and shall remain Fizioo’s property Neither this Agreement nor your use of the Fizioo Platform convey or grant to you any rights: (i) in or related to the Fizioo Platform except for the limited license granted above; or (ii) to use or reference in any manner Fizioo’s company names, logos, product and service names, trademarks or services marks.

  5. Use of the Fizioo Platform
  6. User Accounts.

    In order to use most aspects of the Fizioo Platform, you must register for and maintain an active personal User account (“Account”). You must be at least 18 years of age to obtain an Account. Account registration requires you to submit to Fizioo certain personal information, such as your name, Location, mobile phone number, age and email address. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information may result in your inability to access and use the Fizioo Platform, or Fizioo’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Fizioo in writing, you may only possess one Account.

    User Requirements and Conduct.

    The Fizioo Platform is not available for use by persons under the age of 18 and may only be used by individuals who can form legally binding contracts under applicable law. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive our services unless they are accompanied by you or another adult. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Fizioo Platform, and you may only use the Fizioo Platform for lawful purposes. You will not, in your use of the Fizioo Platform, cause nuisance, annoyance, inconvenience, or property damage, whether to a provider, equipment’s, or other third-party vendor or any other party. In certain instances you may be asked to provide proof of identity to access or use the Fizioo Platform, and you agree that you may be denied access to or use of the Fizioo Platform if you refuse to provide proof of identity.

    Promotions, Credits and Referral Programs.

    Fizioo, in its sole discretion, may make promotions available to any User or potential User. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with Fizioo. Promotions will in many cases be made available to you via alpha numeric codes (“Promo Codes”). Fizioo reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that Fizioo determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement.

    You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Fizioo; (iii) may be disabled by Fizioo at any time for any reason without liability to Fizioo; (iv) may only be used pursuant to the specific terms that Fizioo establishes for such Promo Code; (v) are not valid for cash; (vi) may expire prior to your use and (vii) Fizioo may establish additional terms relating to specific promotions.

    As part of your User account, Fizioo may provide you with or allow you to create a “Fizioo Code,” a unique alphanumeric code for you to distribute to friends, family and other persons (each a “Referred User”) to become new Users (“Referred Users”) or Provider (“Referred Providers”). Fizioo Codes may only be distributed for promotional purposes and must be given away free of charge. You may not sell, trade, or barter your Fizioo Code. You are prohibited from advertising Fizioo Codes, including but not limited to: Google, Facebook, Twitter, Bing and Craigslist. Fizioo reserves the right to deactivate or invalidate any Fizioo Code at any time in Fizioo’s sole discretion.

    You may receive credits ("Fizioo Credits") or service discounts ("Service Discounts") that you can apply toward payment of certain charges upon completion of a service. Fizioo Credits and Service Discounts are only valid for use on the Fizioo Platform, and are not transferable or redeemable for cash. Fizioo Credits and Service Discounts cannot be combined, and if the cost of your service exceeds the applicable credit or discount value we will charge your payment method on file for the outstanding cost of the service. Additional restrictions on Fizioo Credits and Service Discounts may apply as communicated to you in a relevant promotion. Fizioo may cancel, or vary the terms, relating to any Fizioo Credits or Service Discounts at any time in its sole discretion.

    From time to time, Fizioo may offer you incentives to refer new Users to the Fizioo community (the “Referral Program”). These incentives may come in the form of Fizioo Credits and/or Service Discounts, and Fizioo may set or change the incentive types, amounts, terms, restrictions, and qualification requirements for any incentives in its sole discretion.

    Communications.

    By becoming a User, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. You agree that texts, calls or pre-recorded messages may be generated by automatic telephone dialing systems (where allowed by and in compliance with local law). Communications from Fizioo, and/or Providers, may include but are not limited to: operational communications concerning your User account or use of the Fizioo Platform or Services, updates concerning new and existing features on the Fizioo Platform, communications concerning promotions run by us or our third- party partners, and news concerning Fizioo and industry developments. Standard text messaging charges that may apply by your cell phone carrier will apply to text messages we send.  If you no longer wish to receive promotional or marketing-related communications by text message, please contact support support@Fizioo.com and/or review the Privacy Policy for further information.  

  7. Charges and Payments
  8. As a User, you agree to pay the amounts charged by Fizioo (the “Fizioo Fee”) and amounts charged by Providers for providing Services to you (“Service Charges”).

    After you have received Services from a Provider, Fizioo: (i) may facilitate your payment of the applicable Service Charges on behalf of the Provider as such Provider’s limited payment collection agent and (ii) may collect any applicable Fizioo Fee directly from you or, in the case of a cash payment, from the relevant Provider. Payment of the Service Charges and Fizioo Fee in the above manner shall in all cases be considered the same as payment made directly by you to the Provider or to Fizioo, as applicable. Service Charges and Fizioo Fees will be inclusive of applicable taxes where required by law. Service Charges and Fizioo Fees paid by you are final and non-refundable or modifiable, unless otherwise determined by Fizioo.

    All Service Charges and Fizioo Fees are due immediately and payment will be facilitated by Fizioo using the preferred payment method designated in your Account, after which Fizioo will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Fizioo may, on its own behalf, and as the Provider’s limited payment collection agent, use a secondary payment method in your Account, if available.

    As between you and Fizioo, Fizioo reserves the right to establish, remove and/or revise Fizioo Fees at any time in Fizioo’s sole discretion. Service Charges may also be varied or revised at any time without your consent. Further, you acknowledge and agree that Service Charges and Fizioo Fees applicable in certain geographical areas may increase substantially during times of high demand and based on distance between you and Provider and number of patients served during request. Fizioo will use reasonable efforts to inform you of Service Charges and Fizioo Fees that may apply, provided that you will be responsible for Service Charges and Fizioo Fees incurred under your Account regardless of your awareness of such Service Charges or Fizioo Fees, as applicable, or the amounts thereof.

    Repair or Fixing Fees.

    You shall be responsible for the cost of for damage to, or necessary cleaning of, Provider Equipment and property resulting from use of the Fizioo Platform under your Account in excess of normal “wear and tear” damages and necessary cleaning (“Repair or Cleaning”). In the event that a Provider reports the need for Repair or Fixing, and such Repair or fixing request is verified by Fizioo in Fizioo’s reasonable discretion, Fizioo reserves the right to facilitate payment for the reasonable cost of such Repair or fixing on behalf of the Provider using any of your payment methods. Such amounts will be transferred by Fizioo to the applicable Provider and are non-refundable.

  9. Restricted Activities
  10. General

    With respect to your use of the Fizioo Platform and your participation in our Services, you agree that you will not: (i) impersonate any person or entity (ii) stalk, threaten, or otherwise harass any person, or carry any weapons (iii) violate any law, statute, rule, permit, ordinance or regulation (iv) interfere with or disrupt our Services or the Fizioo Platform or the servers or networks connected to the Fizioo Platform (v) post information or interact on the Fizioo Platform or Services in a manner which is false, inaccurate, misleading (directly or by omission or failure to update information), defamatory, libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, or illegal (vi) use the Fizioo Platform in any way that infringes any third party’s rights, including but not limited to: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy (vii) post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information (viii) forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Fizioo Platform (ix) “frame” or “mirror” any part of the Fizioo Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other web site for any purpose (x) modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Fizioo Platform or any software used on or for the Fizioo Platform (xi) rent, lease, lend, sell, redistribute, license or sublicense the Fizioo Platform or access to any portion of the Fizioo Platform (xii) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Fizioo Platform or its contents (xiii) link directly or indirectly to any other web sites (xiv) transfer or sell your User account, password and/or identification to any other party (xv) discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation (xvi) cause any third party to engage in the restricted activities above.

    Healthy Environment

    Fizioo only provides its service in healthy and clean environments that enable quality care and outcomes for its customers, therefore Fizioo may refuse -without any liabilities on the company- to offer services in places where the customers (patients) experience any unhealthy conditions for examples and not limited to; unclean housing, inappropriate ventilation, presence of insects or potential sick pets. Fizioo decides to refuse or interrupt the service provision either after initial assessment or after report from its providers.

  11. Disclaimers; Limitation of Liability; Indemnity
  12. DISCLAIMER.

    THE Fizioo PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” Fizioo DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THIS AGREEMENT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, Fizioo MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE Fizioo PLATFORM, SERVICES OR ANY OTHER SERVICES REQUESTED THROUGH THE USE OF THE Fizioo PLATFORM, OR THAT THE Fizioo PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. Fizioo AND ITS AFFILIATES DO NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY SERVICES OR ABILITY OF PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE Fizioo PLATFORM AND SERVICES, AND ANY SERVICE REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

    Fizioo is not responsible for the conduct, whether online or offline, of any User or Provider using the Fizioo Platform or undertaking Services. You are solely responsible for your interactions with other Users or with Providers. We do not procure insurance for, nor are we responsible for, personal belongings. By using the Fizioo Platform and participating in the Services, you agree to accept such risks and agree that Fizioo is not responsible for the acts or omissions of Users or Providers on the Fizioo Platform or participating in the Services.

    Fizioo and its Affiliates expressly disclaim any liability arising from the unauthorized use of your User account. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security, you agree to notify us immediately.

    Location data provided by the Fizioo Platform is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. Fizioo, nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the Fizioo Platform. Any of your information, including geolocational data, you upload, provide, or post on the Fizioo Platform may be accessible to Fizioo and relevant Providers.

    LIMITATION OF LIABILITY.

    Fizioo AND ITS AFFILIATES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE Fizioo PLATFORM OR SERVICES, EVEN IF Fizioo HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Fizioo SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE Fizioo PLATFORM OR THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE Fizioo PLATFORM OR THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY PROVIDER OR OTHER THIRD PARTY PROVIDER, EVEN IF Fizioo HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Fizioo SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND Fizioo’S REASONABLE CONTROL. YOU ACKNOWLEDGE THAT PROVIDERS PROVIDING SERVICES MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED.

    THE Fizioo PLATFORM MAY BE USED BY YOU TO REQUEST AND SCHEDULE SERVICES WITH PROVIDERS BUT YOU AGREE THAT Fizioo HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY SERVICES PROVIDED TO YOU BY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THIS AGREEMENT.THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 6 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

    Indemnity

    You agree to indemnify and hold Fizioo, , directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the Fizioo Platform and the Services or goods obtained through your use of the Fizioo Platform; (ii) your breach or violation of this Agreement or(iii) your violation of the rights of any third party, including Providers.

  13. Dispute Resolution
  14. Arbitration.

    You agree that any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof or the use of the Fizioo Platform or Services (collectively, "Disputes") will be settled by binding arbitration between you and any relevant Affiliate in your jurisdiction, or between you and Fizioo Networks if no other Affiliate is incorporated in your jurisdiction, except that each party retains the right  to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights. You acknowledge and agree that you and Fizioo are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class action or representative proceeding. Further, unless both you and the relevant Affiliate otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this "Dispute Resolution" section will be deemed void. Except as provided in the preceding sentence, this "Dispute Resolution" section will survive any termination of this Agreement.  This “Dispute Resolution” section applies to all Disputes (as defined below) between you and Fizioo and/or any of its Affiliates.

    Arbitration Process and Rules.

    Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Fizioo Platform or this Agreement, including those relating to its validity, its construction or its enforceability (any “Dispute”) shall be first mandatorily submitted to North Cairo Court.. The language of the mediation and/or arbitration shall be Arabic, unless you do not speak Arabic, in which case the mediation and/or arbitration shall be conducted in both Arabic and your native language. The existence and content of the mediation and arbitration proceedings, including documents and briefs submitted by the parties, correspondence from and to the Court, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.

  15. Other Provisions
  16. Choice of Law.

    This Agreement is governed by and construed in accordance with the laws of the jurisdiction in which the relevant Affiliate is incorporated, without giving effect to any conflict of law principles, except as may be otherwise provided in supplemental terms applicable to your region.

    Claims of Copyright Infringement.

    Claims of copyright infringement should be sent to Fizioo at support@Fizioo.com

    Notice.

    Fizioo may give notice by means of a general notice on the Fizioo Platform, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to Fizioo by written communication to Fizioo's email address at support@Fizioo.com.

    General.

    You may not assign or transfer your rights under this Agreement in whole or in part without Fizioo’s prior written approval. You give your approval to Fizioo for it to assign or transfer its rights and obligations under this Agreement in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of Fizioo’s equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, Fizioo or any Provider as a result of the contract between you and Fizioo or use of the Fizioo Platform.

    If any provision of this Agreement is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of this Agreement but the legality, validity and enforceability of the other provisions in this Agreement shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of this Agreement. This Agreement constitutes the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter.

    Fair Usage

    Fizioo may provide users with optional payment plans to ensure better pricing for loyal customers who use Fizioo frequently. These plans can be through either pre-paid packages or periodic subscriptions in which Fizioo provide a set of benefits and discounts. These benefits/discounts are bound to certain period of time as per website/app announcements.

    Users who purchase pre-paid plans or opt in certain subscription membership can’t be paid back in cash but can use his wallet credit in requesting future services.

    Fizioo may define certain limit for benefit from discount offers and payments below this limit will be fir for discounts. Currently, any request total fees below 220 EGP will not be fit for discount. Fizioo, at any time, has the full rights to change this limit without informing the customers of even updating this policy to protect the fair right for providers.